At menscrossbodybags.com, we take pride in the quality of our products and strive to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, our return policy outlined below will assist you with the process of making a return.
Return Period
Products can be returned within 30 days of the delivery date for a full refund, exchange, or store credit, depending on the customer’s preference.
Condition of Returned Items
To be eligible for a return, items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.
Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
How to Initiate a Return
Contact Us: To start a return, you can contact us at return@menscrossbodybags.com. Please include your order number and reason for the return. Items sent back to us without first requesting a return will not be accepted.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Instructions: We will provide you with instructions on how and where to send your package.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@menscrossbodybags.com, so we can evaluate the issue and make it right.
Changes to Our Return Policy
We reserve the right to update or modify this policy at any time without prior notice. Please review it periodically. Your continued use of our services following any changes signifies your acceptance of those changes.